In redesigning SingTel’s existing call centre in Singapore, SCA Design have gone well out of the box to create multiple ways for staff to collaborate, and unwind.
September 9th, 2013
With this project, SCA Design (a member of the ONG&ONG Group) have deliberately eschewed all traditional notions of what a call centre should look like, while seamlessly integrating the concept of communication – SingTel’s core business – into both the functional and aesthetical aspects of the design.
Given the challenges typically faced by call centre employees, the design team wanted to create a workspace where excellent customer service could be delivered, and where the wellbeing of all staff was considered.
With that in mind, the design incorporates huddle areas following the themes of Park and Playground, Home, Sports and Beach – which were chosen to convey the message that SingTel is an indispensible part of the lives of Singaporeans; these huddle areas serve as places for collaboration and special events, as well as for rest and relaxation.
The common walkway is designed as a road, and connects the different work zones
In addition, the coaching rooms are inspired by the evolution of communication technology – from cavemen days up till the modern Internet Age – taking staff on a journey through time, while at the same time creating a less rigid and more informal environment in which training can occur.
Muted colours have been selected for the new workstations to provide contrast and greater emphasis to the huddle areas and coaching rooms, and columns are clad in either corkboard, blackboard paint or whiteboard material and serve as functional noticeboards.
SCA Design
sca-design.com
A searchable and comprehensive guide for specifying leading products and their suppliers
Keep up to date with the latest and greatest from our industry BFF's!
Create a configuration to suit your needs with this curved collection.
Sub-Zero and Wolf’s prestigious Kitchen Design Contest (KDC) has celebrated the very best in kitchen innovation and aesthetics for three decades now. Recognising premier kitchen design professionals from around the globe, the KDC facilitates innovation, style and functionality that pushes boundaries.
The Sub-Zero Wolf showrooms in Sydney and Melbourne provide a creative experience unlike any other. Now showcasing all-new product ranges, the showrooms present a unique perspective on the future of kitchens, homes and lifestyles.
Marylou Cafaro’s first trendjournal sparked a powerful, decades-long movement in joinery designs and finishes which eventually saw Australian design develop its independence and characteristic style. Now, polytec offers all-new insights into the future of Australian design.
What are the best materials to use for a modern kitchen countertop? Everything has its pros and cons. Read on for a guide to the ten most popular kitchen bench styles and materials.
The Pebble range set of occasional tables blurs the line between modern magic and raging retro!
Meatworks is the latest creation of hospitality entrepreneur, Lindsay Jones-Evans who has meticulously renovated an old 1930’s panel beating garage warehouse into a 100-seat capacity eatery. After endless research across the globe to find the best cooking methods, Lindsay has also hand built his own, 450kg in-house wood smoker – a practical display of his industrial engineering degree. Located at Ross Street in South Melbourne, Meatworks transforms from a bright atrium by day, to vibrant eatery by night. Here is the story of Meatworks in pictures.
The internet never sleeps! Here's the stuff you might have missed
DKO’s Interior Design Director on how to create community and specificity in interior design, and how apartment living is being reconceptualised.
A hospitality venue in the heart of Osaka comprising four dining options – a place where nostalgic pastimes meet high-end dining.