The state of the art Police Communications Centre that manages all triple zero calls around the state, came with a complex brief involving IA Group’s designer Milena Butovski, which has been a successful collaboration since the recent G20 Police Operations project involving 180 workstations.

“Changes in technology along with increases in calls and dispatches required to manage the centre resulted in a process of micro planning and detailing” stated Milena. Their staff receive hundreds of thousands of calls annually from people experiencing the worst day of their lives and they too can become affected, consideration for their comfort, rotation and breakout is also paramount – all workstations are also fitted with duress alarms for assistance in the event of threat to human life.

Ergosystem’s, Derek Stansfield worked closely with the Queensland Police Service communications team to develop a system compliant with their requirement. “This wasn’t an out of the box solution,” explains Derek. “All data and electrical systems had to run uninterrupted to each workstation with the height being continually variable during shifts 24/7. Computer monitors came in various configurations of 5 and 7, independently adjustable over a large work area with dividing screens and CPU’s that also moved with the desktop. The static load in some cases exceeded 120kg. Our development started with the desk frame that would surpass this loading with the likelihood of additional counter weight.”

InDesk digital technology provides electronic height adjustment control of the workstation from sitting to standing position. The power supply and communication reticulation was specifically designed by Ergosystem to endure the continual movement of this process. This enables a “plug and play” connection, protecting the equipment and connectivity during variable adjustment of each desk.

Stage one involved a central command centre, with call taker and dispatch staff specifically configured due to their geographic responsibility. Stage two was a training facility for call taker and dispatch staff. Upon completion of the project Ergosystem also supplied an ergonomist to train their 150 staff in operation of the equipment.

Ergosystem
ergosystem.com.au